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New Hours

Q. What are the new hours for Miami Valley Gaming?

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A. The Governor's Curfew Directive starts today at 10pm. MVG will be open 6am - 10pm daily starting Friday November 20th. Please follow us on social media for any updates or changes.

The Gift Shop and Coat Check are open

Hours: 11AM to 8PM Sunday through Thursday and 11AM to 10PM Friday & Saturday.

Valet parking is still closed at this time.

Health & Safety

Q. Do I have to wear a mask to enter Miami Valley Gaming?

A. Yes, all guests wishing to enter Miami Valley Gaming must wear a mask. These facial coverings must snuggly fit over your chin, mouth and nose. If you do not have a mask, our friendly MVG team members will give you one.

Please wear your mask at all times. If you are smoking, drinking or eating, please re-apply your mask immediately after you’ve completed one of those activities.

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Q. What safety changes have you made to help lessen the spread of COVID-19?

A. There are thermal scanners at the entrance for a quick, easy temperature check. If your temperature is not below 100.4 degrees MVG will provide a “cooling off” area right inside the front entrance.

Many of your favorite games are available, however, we have temporarily placed nearly half of the machines out of order to create the necessary social distancing. Social Distance floor stickers have been added in areas where guests queue. CDC and Responsible Restart Ohio signage is available for review on doors, walls, our website, stanchions, racing, cage, club and restrooms.

Every employee returning to work received enhanced COVID-19 training. Every team member at MVG is part of (participates daily in) of our Enhanced Cleaning and Sanitizing Procedures Program.

We have over 50 hand sanitizer units located throughout the gaming floor and at all entrances and high-touch locations. Glass partitions have been added to the cage, bars, restaurants, player’s club, racing desk and other employee areas to protect people.

Appropriate masks are required for all MVG team members and as well the patrons. These masks must fully cover your mouth, nose and chin. All team members are temperature checked prior to work and we’ll ask that patrons do not enter the facility if they are experiencing any of the COVID-19 symptoms.

Finally, we will continue to monitor and respond to CDC and local health guidelines to protect our team members and the public. Our goal is to lessen the spread of COVID-19. #WeAreAllInThisTogether

Q: Where can I vape?

A: All guests wishing to vape must go to either the north or south smoking patios

Q: Will wheelchairs and/or mobility scooters be available?

A: At this time wheelchairs and mobility scooters will not be available.

MVG Club/Promotional Offers

Q: What will happen to my Miami Valley Gaming, Most Valuable Gamer Club Tier Status Points for July 2020?

A: Everyone will maintain the same Tier Status they enjoyed through March 13th, 2020 until the end of the 2020. We will postpone Tier downgrades until January 1, 2021. Upgrades however will be awarded from now until the end of 2020 as you achieve the higher point levels.

Q: What will happen to my Miami Valley Gaming, Most Valuable Gamer Club Tier Status Points for January 2021?

A: All Most Valuable Gamer Club Tier Status Points from Jan 1st 2020 through December 31st 2020 will be used to calculate the January 2021 Club status. We are excited to offer extra tier point accruals to our usual 6 month earning (Jan 1st 2020 – June 30th 2020 + July 1st 2020 – December 31st 2020). Upgrades will happen as you earn enough points from now until the end of 2020

Q: Will my VLT Points or Comp Dollars expire?

A: VLT Points and Comp dollars will stay active until December 31st, 2020. However at the end of the 2020 any guest without play from January 1st 2020 to December 31st, 2020 will have their VLT Points and Comp Dollars expired. Visit the players club for assistance.

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Q: How can I find out about upcoming Miami Valley Gaming promotions and offers?

A: Please stop by Player Services to make sure we have your most up to date email on file. Continue to watch your mailbox and email inbox for exciting promotions and offers from MVG. Follow us on Facebook for chances to win great prizes as well!

Thank you for your patience as we work through this process together.

#WeAreAllInThisTogether

To comply with this week's curfew order of Governor Mike DeWine, the Hard Rock Casino Cincinnati will change its hours of operation for the next three weeks.

In a release Wednesday night, the casino announced it will close at 10 p.m. beginning Thursday, Nov. 19. The casino hours of operation will be 10 a.m. to 10 p.m. daily.

'It will get worse.': Ohio, Kentucky, Indiana governors warn of COVID-19 spread in social media video

'Our guests' and team members' health and safety are always our top priority, the release said. 'We will follow the Governor's Executive Order to close at 10 p.m. starting Thursday, November 19. through Dec. 10.'

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Entry to the casino will not be permitted starting at 9 p.m. nightly.

'Our thoughts and prayers go out to individuals who have contracted this virus and family members who have lost a loved one,' the release stated. 'A big thank you to all healthcare workers, first responders, local communities, and governments dedicated to serving others. We appreciate you.'

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Patrons are encouraged to visit the casino's website for updates and more information.

This article originally appeared on Cincinnati Enquirer: Cincinnati's Hard Rock Casino changes hours to comply with Ohio COVID-19 curfew